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User Portal - Overview

Maria Victoria Bruera
  • Updated

As of version 8.6, the User Portal provides our customers and users with a general overview of our main products and services ecosystem.

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ElectroNeek's business model structure is displayed in our navigation menu by dividing our products and services into three hubs:

  • Business Hub - Find those tools to start contacting companies interested in automation processes, reselling our products, and having access to special material and collaterals that can help your business grow while you become an RPA expert.
  • Automation Hub - It contains the set of products you need to build, schedule, manage and publish workflows on your machines, your end clients' machines, and VM machines.

  • Service Hub - This hub offers you support, help, advice, and additional knowledge.

In the navigation menu, you can also find the information related to your Account Information and the Billing product.

How to Navigate it?

To start using our platforms you can navigate your User Portal URL and log in. There you can see the Home screen. Here, you can find all our products. Some will be used online and opened directly on this portal and others, such as Studio Pro and Bot Runner need to be installed on your computer.

If you do not see some of these functionalities, please contact your Success Manager to upgrade your plan.

Business Hub

Expand this option to see:

  • Reselling: This is a centralized and self-managed tool as of v8.7 that can be used by our customers to resell and offer free trial access to ElectroNeek’s products for their end clients, generating new business opportunities for them and for ElectroNeek.
  • Campus: Available as of release v9.0, is ElectroNeek's Learning Management System that helps you improve your knowledge of the RPA business. On this screen, you will be able to find training courses and learning materials that will help you become an automation expert. 
  • Wiki: Available as of release v9.0, is a solution that allows you to access all our Sales and Marketing collateral and other information related to our products or processes.
 

Automation Hub

Expand this option to see:

  • Studio Pro: This low-code, no-code downloadable tool helps you develop a Bot that can perform repetitive tasks by interacting with your desktop and browsers.
  • Bot Runner: Use this downloadable tool to run the bots you developed as many times as you want on any machine.
  • Orchestrator: Access this online tool to connect, schedule, and launch the bots easily.
  • IntelliDocs (Coming soon): Apply Intelligent Document Processing (IDP) automation in your customers' operations. This feature will be available as of v9.1.

Service Hub

Expand this option to see:

  • Support Center: Ask for help, receive advice and leave some feature improvements creating requests for your Support Team specialists. 
  • Community Forum: Ask questions to our other users, discuss topics and leave feature improvement requests by accessing this RPA community.
  • Help Center: Learn about all our products, read the latest changes, access API documentation, and easily find all you want to know from our platform.

Account

Depending on your role and permission in the organization you can see:

  • User Information: See your account settings and the products you have access to.
  • Billing: Access your subscriptions, add-ons, and payment transactions.
  • Team: Manage your organization members, and invite users to products, among other roles and permissions tasks.
  • Audit Logs: Having the Owner role, see and download all the recorded events related to your active products.

Language

Select the User Portal interface language. We currently have it in English, Spanish, Portuguese, French, and Deutsch.

 

Log out

Click the log-out icon to log out of your account.

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