Some companies use proxy connections on their internal networks. Most often, this is for privacy and security reasons or to access secure content.
The ElectroNeek platform requires a network connection during startup. A proxy server is essentially an "intermediary" between a particular computer and network access, so a proxy server must be specified in the Studio Pro and Bot Runner settings in order for the platform to connect to the network.
- Error connecting to EletroNeek services when starting Studio Pro.
- Error «Client network socket disconnected before secure TLS connection was established» when starting the Bot Runner.
If your network uses a connection through a proxy server with authentication, make sure that the basic authentication method is used (or can be configured). If so, you only have to specify the address of the proxy server in the form
To specify the address of a proxy server:
Studio Pro - "Settings" → "Proxy" (or at startup if there is an error connecting to ElectroNeek services).
Bot Runner - “Proxy” tab.