The possible causes of such an error and the methods to eliminate it are listed below:
If the information on this page does not help solve the problem, please contact our support team at care@electroneek.com.
1. The data for license verification was not specified
Please check if all actions have been taken in accordance with this license activation manual:
2. Studio Pro was launched without Bot Runner
This situation may be due to someone manually closing Bot Runner or it was closed due to a system error.
In this case, you should close all ElectroNeek applications and restart them.
If this error occurs again, you should start Bot Runner firstly, and only then Studio Pro.
3. There are local restrictions on this machine that prevent the platform from working
In order for Studio Pro and Bot Runner to communicate with each other, local ports localhost:5000-5005 must be opened. Check these ports to see if they are open. If they are closed, open and restart the platform.